Return Policy

Return Policy

Last updated: September 2026

At Velora Marts, we want you to be completely satisfied with your purchase. Please read our Return Policy carefully before placing an order.

1. How Our Service Works

Velora Marts acts as a product sourcing agent. We place orders with suppliers on your behalf and earn a service fee. Because products are sourced and shipped directly from suppliers, our return process reflects this model.

2. Eligibility for Returns

You may request a return or refund if:

  • The item received is damaged or defective
  • The item received is incorrect (wrong product or size)
  • The item was not delivered within the estimated timeframe

Returns are not accepted for:

  • Change of mind after order is placed
  • Items that have been used or damaged by the customer
  • Items without original packaging

3. Return Timeframe

Return requests must be submitted within 7 days of receiving your order. Requests submitted after this period will not be accepted.

4. How to Request a Return

  1. Email us at support@veloramarts.shop with your order number
  2. Attach clear photos of the item showing the issue
  3. Our team will review your request within 2-3 business days
  4. If approved, we will guide you through the return process

5. Refunds

Once your return is approved and processed, refunds will be issued to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

If you received a wrong or defective item, we will arrange an exchange at no additional cost to you.

7. Contact Us

For return requests or questions, contact us at veloramarts.shop@gmail.com We are here to help!